Location: Sydney, NSW (Hybrid)
Contract: ASAP - 20 November 2026
Rate: $380-$420 per day + Super
About the Organisation
Our client is a large NSW Government organisation responsible for delivering critical services and infrastructure across the state. They are committed to creating a safe, inclusive and high-performing workplace while supporting the wellbeing of their employees.
An exciting opportunity has become available for an experienced Claims Advisor - Workers Compensation to join the Injury and Claims Management team on a contract basis.
About the Role
As the Claims Advisor - Workers Compensation, you will be responsible for delivering best practice workers compensation claims management while ensuring compliance with NSW legislation, SIRA and iCare requirements.
You will manage a varied portfolio of claims, provide expert advice to stakeholders, and support positive return-to-work outcomes while helping minimise claims costs and compensation premiums.
Working within a collaborative team environment, you will contribute to continuous improvement initiatives and provide a high standard of customer service across the organisation.
Key Responsibilities
- Manage workers compensation claims in accordance with NSW legislation, SIRA and iCare guidelines.
- Provide end-to-end case management across a diverse portfolio of workers compensation claims.
- Work across self-insurance, self-administered and Treasury Managed Fund (TMF) claims as required.
- Liaise with injured workers, managers, medical practitioners, rehabilitation providers, insurers and legal representatives to facilitate effective claim outcomes.
- Monitor claim progress, identify risks and implement strategies to achieve timely and sustainable return-to-work outcomes.
- Respond to stakeholder enquiries and resolve issues in a professional and timely manner.
- Maintain accurate claim records and documentation while ensuring compliance with legislative and organisational requirements.
- Contribute to business improvement initiatives and support the ongoing development of claims management processes.
- Build strong relationships with internal and external stakeholders to deliver high-quality customer service.
You are an experienced workers compensation professional who thrives in a fast-paced environment and enjoys managing complex claims while providing outstanding stakeholder support.
You will demonstrate:
- Previous experience managing workers compensation claims, ideally within a large and complex organisation.
- Strong understanding of NSW Workers Compensation legislation, SIRA guidelines and iCare processes.
- Proven experience in injury management and facilitating successful return-to-work outcomes.
- Excellent communication and stakeholder management skills with the ability to build trusted relationships.
- Strong problem-solving skills with the ability to manage competing priorities and changing workloads.
- High attention to detail and the ability to maintain accurate documentation and compliance standards.
- A collaborative approach with a strong commitment to customer service and continuous improvement.
- Proficiency using claims management systems and Microsoft Office applications.
