Helpdesk Support Officer| 1st Level/2nd Level |6 Month Contract
- $42.93 p/h + Super
- 6 Month Contract (potential to extend)
- Blacktown
This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW.
About the team
You will be a part of a highly professional and dedicated cohort who value independence, communication, accountability and integrity.
The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.
About the Role
This is an excellent opportunity for an IT support professional to contribute to meaningful digital service delivery in the public sector, working in a supportive and progressive team environment.
Key accountabilities include:
- Provide 1st and 2nd level IT support to internal users across multiple sites via phone, email, and service desk platforms.
- Troubleshoot and resolve technical issues across hardware, software, audio-visual, and end-user systems.
- Log, manage, and follow up on incidents and service requests using ITSM tools.
- Communicate effectively and professionally with all stakeholders to ensure high levels of customer satisfaction.
- Configure and install hardware and software in line with organisational standards.
- Maintain IT documentation, equipment registers, and ensure compliance with IT security protocols.
- Work collaboratively with digital teams to support service delivery and escalate issues when necessary.
- Certificate IV in Information Technology or related discipline
- Proven experience in an IT support or service desk role
- Experience supporting Windows 10 environments and enterprise IT systems
- Strong troubleshooting, communication, and customer service skills
- Current Class C driver’s license
- Microsoft certifications (MCP, MCSE)
- ITIL v3 or v4 Foundation certification
- Knowledge of Active Directory, SCCM, Office 365, and enterprise systems such as Technology One
- Familiarity with multi-site enterprise networks (routers, switches, wireless)
- Flexibility to work varied hours when required
- 5th largest supplier to the NSW Government
- Get paid weekly
- Rated 4.9/5 on Google Reviews with over 1200 5⭐ reviews for candidate feedback this year
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
