Location: Bankstown
Rate: $44.44/hr + Super
Duration: Initial 4 Months
Start Date: ASAP
This position will provide both Administration and Customer Support Services across the City Assets Department by collaborating with teams across all Units within the Department and assist with the day-to-day operations to provide a seamless service to our internal and external customers.
Responsibilities:
- Supporting our Customers
- To deliver a quality customer service and project a positive image of council
- Provide a customer and administrative support function from inquiry through to resolution including follow up and closure within agreed timeframes.
- Respond to and resolve customer requests as required including follow up and closure within agreed timeframes
- Respond to and resolve Councillor and Member of Parliament (MP) requests by coordinating investigations to action and respond to requests through correspondence including follow up and closure within agreed timeframes
- Communicate effectively with the community, customer base and other stakeholders.
- Effectively deal with an extensive range of enquiry subjects in an environment that can be fast-paced and at times, challenging
- Supporting our Business
- Prepare correspondence and reports (including Council Reports) as required/directed
- Work with team members (both internally and externally to the City Assets Department) to assist with process improvement and implentation of technology activities
- Assist with administrative task including but not limited to purchase order requisitions process, assessments against frameworks, timesheets, permits, reports and other tasks as instructed by the Executive Business Manager or Team Leader City Assets Support Service
- Supporting each other
- Share learnings, raise issues and concerns and actively contribute to identification, development and implementation of business and process improvement initiatives.
- Optimise available technology to improve service delivery
Essential Experience
- Minimum of 5 years' experience in an administrative support role
- Demonstrate an exceptional level of customer service
- High level communication skills, both written and oral
- Highly developed organisational and time management skills.
- Ability to work as part of a team and autonomously.
- Ability to negotiate and work under changing priorities
- Able to observe strict confidentiality in respect of services provided.
- Demonstrated report and correspondence writing skills.
- Demonstrated ability to learn the functions of a department and use a platform for personal development
- Demonstrated ability to monitor and prioritise workload and work to tight deadlines.
- Sound knowledge and understanding of Microsoft Products including Dynmaics, Word, Excel and other Windows programs.
- Knowledge of State, Federal and Local Government activities and responsibilities.
Desirable Qualifications and/or Experience
- Experience using iShare, Pathways, Dynamics and SAP.
- Knowledge of State, Federal and Local Government activities and responsibilities.
Must be located in Sydney, NSW
