Successful candidates will attend an in-person assessment centre in Lithgow (90 minutes) and join the Road Safety contact lines, providing frontline customer support in a professional office environment.
The role operates on a rotating roster between 7am-7pm, Monday to Friday, working up to 35 hours per week. Contractors rotate shifts every two weeks (early, mid and late starts) and will not repeat the same shift consecutively.
You'll complete 2 weeks of classroom training, followed by a nesting period with SMEs, before working independently. Training and nesting are on-site for approximately 12 weeks before any work-from-home assessment.
⏰ Working Hours & Roster
- Up to 7 hours per day / 35 hours per week
- 7am-7pm rotating roster (Mon-Fri)
- 2-3 years customer service experience(call centre, admin, retail)
- Strong written and verbal communication
- Previous government experience preferred (not essential)
- Experience working in an office environment
- Intermediate computer skills:
- Typing and navigation
- Email etiquette
- Outlook & Teams proficiency
- Ability to learn systems quickly
- Technically savvy and comfortable with new software
- In-person Assessment Centre (90 mins) at Lithgow
- Includes communication, customer handling and basic system capability checks
- Internet speed:
- 5 Mbps download
- 2 Mbps upload
- Latency < 60ms
- High-speed modem/router (Wi-Fi or Ethernet)
- Smartphone required for 2FA VPN
- Employees cover internet and mobile costs
- 2 weeks classroom training (on site)
- Followed by nesting period with SMEs
- On-site for approx 12 weeks total
- No fully remote roles
- Possible WFH later, subject to performance and business needs
- Must attend office minimum 2 days per week if approved for WFH
- Candidates must live close to Lithgow
