Customer Service Representative | 6-Month Contract | Government Department | Gosford
As a Call Centre Customer Service Representative, you will be the first point of contact for customers seeking assistance with government services over the phone. Your main responsibility will be to provide high-quality support by resolving inquiries efficiently and delivering accurate information across a wide range of services. Whether customers are accessing essential services or navigating more complex processes, you'll play a vital role in ensuring a smooth and positive experience through professional and responsive call centre support.
Key accountabilities include:
- Provide clear and accurate information on government services, including information on Road Licensing/Fines.
- Respond to customer inquiries across multiple channels (phone and email) with professionalism, courtesy and accuracy
- Resolve customer issues and complaints efficiently, escalating matters to the appropriate team or department when necessary.
- Maintain up-to-date knowledge of government policies, procedures, and services to deliver informed support.
- Support the Team Leader and Customer Contact Officer (CCO) in day-to-day operations, contributing to a smooth and effective Call Centre environment.
- Excellent communication skills with a focus on customer service and problem resolution.
- Strong interpersonal skills and the ability to build rapport with a wide range of customers.
- A positive, can-do attitude with the ability to work well under pressure.
- Strong attention to detail and the ability to handle complex information accurately.
- Previous customer service experience, preferably in a contact centre or similar fast-paced environment.
- Ability to work independently as well as part of a team to achieve team goals.
- Able to work rotating roster between 7am-7pm
- Contractors will be placed on a 4-week rotating roster - they will work the same shift for a 2-week period and will then transition to anther shift.
