Call Centre Operator
|6 Month Contract
- $37.33 p/h + super
- 6 month Contract (possible extensions)
- Parramatta or Gosford
We are currently seeking to appoint a Customer Service Representative with a leading NSW Government agency. This role is responsible for delivering high quality customer service and administration.
Working Hours: 7 hrs per day / 35 hrs per week
This position will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays on a 2 week rotating roster full time in the office. There is no WFH flexibility with this position.
Key accountabilities include:
- Working in a fast-paced environment with peak periods from October April
- Upholding a great level of engagement in a virtual environment
- Contacting our support teams for resolution if needed
- Balancing phone calls and written communication via webforms
- Team participation and engagement
- Update and maintain records of customer communication data and feedback through database management.
- Provide high quality support and expertise in word processing, accurate data entry and current spreadsheet skills to support the needs of the team.
- Conduct a range of administrative tasks to support the team.
- Ability to self manage
- Genuine commitment to customer service
- Ability to work autonomously and in a team
- Resilient and hard working
- Ability to use multiple systems and applications
- Flexible, adaptable and responds quickly when situations change
- 5th largest supplier to the NSW Government
- Get paid weekly
- Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
