Start Date: ASAP
End Date: 6 months from start date
Pay Rate: $45 per hour + super
Hours of Work: 38 hours per week
Role Description:
Contact centre and responding to calls from the community relating to Rates, Waste and other council services.
- Customer Service Contact Officers are responsible for providing high quality, friendly accurate and efficient service across a breadth of council services to the residents, businesses and community members and visitors.
- Respond accurately to calls relating to rates and waste collections
- Liaise with internal stakeholders and advocate for customers to obtain the best outcome
- Identify and escalate issues that may have a negative impact on the council reputation.
- Provide high-quality proactive customer service in a courteous and professional manner when greeting and assisting members of the community accessing the facilities.
- Contribute to the positive image of Council through the effective use of highly developed written and verbal communication skills, conflict resolution skills, flexibility of interpersonal styles, ability to deal with challenging customers and show resilience to ensure a high standard of personal presentation is maintained at all times.
- Contribute positively and equitably to overall quality and consistency of service delivery provided by meeting KPI's, seeking feedback, working collaboratively and participating in ongoing training and performance coaching.
- minimum 2-year's customer service experience
- prior experience in council contact centre desirable
- experience with both in person and email/call enquires
Must be based in Sydney and ability to work in hybrid model
