About the Role
An opportunity is available for a Customer Service Desk Consultant within a NSW Government agency supporting estate planning and administration services.Continue
You will provide high-quality customer service to individuals enquiring about Wills and Estate Planning services, ensuring enquiries are followed up and converted into appointments. The role also includes administrative support relating to document retrieval and estate planning records.
Key Responsibilities
- Respond to customer enquiries via phone and email
- Follow up leads and convert enquiries into appointments
- Provide pre-appointment information to customers
- Book interpreters and support services where required
- Complete document searches and Will retrieval tasks
- Conduct post-appointment feedback calls
- Work closely with internal teams to ensure smooth service delivery
- Strong customer service experience
- Preferable if you have legal knowledge
- Excellent communication skills
- High attention to detail
- Ability to manage competing priorities
- Confident using multiple systems
- Professional and empathetic approach
