The Agent delivers high quality customer service and administration to assess customers for eligibility for EAPA vouchers and works with energy retailers to assist customers as the first point of contact for internal and external customers, through effective and timely communication and issuing of vouchers. The role also assesses energy rebate customer applications and provides contact centre services for the energy rebates, including email and phone support.
Key accountabilities
- Respond to enquiries and proactively communicate with internal and external customers and stakeholders related to service delivery, invoices and reports to ensure the provision of high quality customer service.
- Ensure the timely processing of customer applications and data using relevant information systems to support timely decision making.
- Update and maintain records of customer communication data and feedback through database management.
- Provide high quality support and expertise in word processing, accurate data entry and current spreadsheet skills to support the needs of the team.
- Conduct a range of administrative tasks to support the team.
- Dealing with a broad range of enquiries and managing expectations on application outcomes using varying systems.
- Delivering consistently high-quality, professional and empathic customer service to all customers and stakeholders whilst balancing competing demands in a high-volume work environment.
If you are interested, click "apply" and I will be in touch.
