This position provides administration and customer support services across the City Assets Department.
The role works collaboratively with teams across all units within the department and assists with day-to-day operations to deliver a seamless service to internal and external customers.
Key Accountabilities Supporting Our Customers
- Deliver high-quality administration and customer support services while maintaining a professional and positive image
- Manage enquiries through to resolution, including follow-up and closure within structured timeframes
- Respond to and resolve customer requests, ensuring timely follow-up and completion
- Coordinate and respond to Councillor and Member of Parliament (MP) enquiries, including investigations and written correspondence
- Communicate effectively with the community, customers, and stakeholders
- Handle a wide range of enquiries in a fast-paced and sometimes challenging environment
- Minimum of 5 years' experience in an administrative support role
- Demonstrated exceptional level of customer service
- High-level communication skills, both written and verbal
- Highly developed organisational and time management skills
- Ability to work both autonomously and as part of a team
- Ability to manage changing priorities and negotiate effectively
- Ability to maintain strict confidentiality
- Strong report writing and correspondence skills
- Demonstrated ability to quickly learn departmental functions and systems
- Ability to prioritise workload and meet tight deadlines
- Sound knowledge of Microsoft Office products, including Dynamics, Word, Excel, and other Windows-based programs
- Experience using iShare, Pathways, and SAP
- Knowledge of State, Federal, and Local Government functions and responsibilities
