Client Service Officer – 6-Month Contract - Government Department
About the Role
We are seeking a proactive and client-focused Client Service Officer
to join a high-performing team in Newcastle West. In this role, you will manage a caseload of approximately 50 trust or estate matters, working directly with clients and stakeholders to ensure timely and empathetic service delivery.
You will be responsible for progressing matters through administration processes, handling client enquiries, and contributing to a collaborative and supportive workplace culture.
Key Responsibilities
- Manage and progress a portfolio of approximately 50 trust or estate matters
- Communicate professionally and empathetically with clients, beneficiaries, and stakeholders
- Provide timely and accurate updates, ensuring a high level of customer satisfaction
- Collaborate effectively within a team-focused environment
- Ensure compliance with internal procedures and applicable legislation
The ideal candidate will bring strong communication and relationship management skills, with a demonstrated ability to handle sensitive matters with care and professionalism. You will be comfortable managing a busy workload and enjoy working in a structured and client-centred environment.
Essential Skills and Experience:
- Excellent verbal and written communication skills
- Strong customer service and interpersonal abilities
- Experience dealing with a broad range of clients and stakeholders
- Highly organised with strong attention to detail
- Ability to work independently and in a team
- Previous experience in estate administration, legal, financial, or client services is advantageous
- 5th largest supplier to the NSW Government
- Get paid weekly
- Rated 4.9/5 on Google Reviews with over 1000 5* reviews for candidate feedback this year
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
