Role title: Client Service Officer (Customer Foundation)
Duration: ASAP start date - 14/08/2026 (with possible extension)
Pay rate: $41.59/hour + super
Working hours: 7hours/day, 35hours/week
Work location: 160 Marsden St. Parramatta (no WFH set-up)
Primary purpose of the role
Responsible for delivering high quality customer services that are reliable, timely and are consistent. The Client Service Officer is responsible for managing a customer caseload to deliver financial management services to customers and make decisions on their behalf. The Client Service Officer will have a clear understanding of when to escalate a matter to the Senior Client Service Officer or the Principal Client Service Officer as appropriate.
Key accountabilities
- Develop strategies and make substitute decisions to manage customer finances including medium to long term planning.
- Communicate and engage with customers to understand their financial needs and existing arrangements, build rapport and consult with the customer to understand aspirations.
- Actively listen to the concerns and enquiries of customers and stakeholders and work to resolve issues.
- Deliver high quality, respectful, consistent, empathetic and timely services to customers that are in line with NSW Trustee and Guardian's Customer Excellence Principles.
- Work closely with staff from Estate Planning and Administration and Public Guardian divisions to achieve quality outcomes focused on customer need. Ensure a coordinated approach to customer matters by working closely with team members.
- Access the required systems and processes to support the management of customer matters and actively suggest improvements
- Escalate complex matters and substantial complaints to the Senior Client Service Officer or Principal Client Service Officer, as required. Discuss progress with Senior Client Service Officer and complete ongoing decisions, budgets and administration.
- Exemplify high performance, values and behaviours.
Key challenges
-Manage the delivery of outcomes, competing demands and priorities to achieve favourable outcomes for all customers and stakeholders as managed within the Estate Management Team.
-To use your transferable skills across the various business division
Client Services Officer - Government
Client Services Officer - Government
Contract Type:
1 Month Contract
Location:
Parramatta - New South Wales
Contact Name:
Ashdown People
Contact Email:
oliver.iles-mann@ashdownpeople.com.au
Contact Phone:
Posted Date:
16-07-2026
