Call Centre Operator
|4 Month Contract
- $35.80 p/h + super
- 4 month contract (extensions)
- Parkes
We are currently seeking to appoint a Customer Service Representative with a leading NSW Government agency. This role is responsible for delivering high quality customer service and administration.
Key accountabilities include:
- Communicate with customers via email, phone, and mail regarding various NSW Government services, while fostering positive relationships through professional, friendly interactions that prioritize customer satisfaction.
- · Provide administrative support by answering incoming calls and emails, directing queries to relevant areas
- · Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised and maintain a basic knowledge of the range of services and relevant policies and procedures that apply
- · Create a positive relationship in all customer interactions, maintaining a professional and friendly manner and ensuring customer satisfaction as a priority by providing high-quality service to customers consistent with mission and values, as assessed by internal reviews and customer feedback.
- Contribute to continuous improvement initiatives through new ideas and identify improvement opportunities to enhance the efficiency of work processes
- · Promote a culture of customer-centred service delivery and identify opportunities for continuous improvements in administrative support and service delivery
- Customer service experience (call centre, retail, admin)
- Demonstrated experience in providing excellent service in a customer focused environment
- Experience using a CRM
- 5th largest supplier to the NSW Government
- Get paid weekly
- Rated 4.9/5 on Google Reviews with over 1100 5⭐ reviews for candidate feedback this year
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
