Join a collaborative Business Applications Support team and help maintain and improve critical enterprise systems that support community services.
Key Responsibilities:
- Provide Level 2 support for corporate and specialist business applications.
- Monitor system performance, troubleshoot issues, and ensure maximum system uptime.
- Perform system administration, configuration, upgrades, and maintenance.
- Document system configurations, processes, and user guides.
- Work closely with service desk teams, vendors, and internal stakeholders to resolve system issues.
- Identify and implement system and process improvements.
- Facilitate technical and governance discussions with key users to support ongoing improvements.
- Support projects related to application upgrades and enhancements.
- Degree in Computer Science, Information Technology, or similar, OR 3+ years’ experience in a similar role.
- Helpdesk Experience
- Experience supporting enterprise software applications.
- Knowledge of relational databases and MSSQL queries.
- Strong communication and stakeholder engagement skills.
- Experience with enterprise platforms such as SharePoint, SAP, GIS, Pathway, Library or Facilities Management systems.
- Exposure to Power Platform or Azure Logic Apps.
- Experience analysing or supporting web applications.
