6 Month Contract
$900-$1000/day + Super
ASAP Start
About the Role
We are seeking an experienced Benefits Realisation Manager to play a critical role in a major Student360 (Salesforce) transformation program.
This position is responsible for ensuring the program delivers measurable business value by defining, tracking, and reporting on benefits from project inception through to post-implementation.
Working across multiple workstreams, you will partner with senior executives, business stakeholders, project teams, and the organisational change function to establish a robust benefits management framework that enables informed decision-making and ensures strategic objectives are achieved.
This is an excellent opportunity for someone who is passionate about turning transformation initiatives into measurable business outcomes through data-driven insights, stakeholder engagement, and effective governance.
Key Responsibilities
Benefits Definition & Planning
- Translate strategic business case outcomes into measurable and achievable business benefits.
- Develop, maintain, and manage the program Benefits Register.
- Define benefit KPIs, baselines, target measures, and success criteria.
- Ensure benefits align with organisational strategy, program objectives, and portfolio performance measures.
- Establish clear benefit ownership across business stakeholders.
- Design and implement a comprehensive benefits measurement framework.
- Establish new performance measures where existing metrics do not exist.
- Partner with business and technical teams to identify appropriate data sources and reporting mechanisms.
- Develop executive dashboards and reporting frameworks to monitor benefit delivery.
- Produce regular reports demonstrating progress against agreed benefits and KPIs.
- Provide insights to support executive decision-making throughout the program lifecycle.
- Build strong relationships with executive sponsors, business leaders, and delivery teams.
- Facilitate workshops to identify, define, validate, and agree business benefits.
- Drive stakeholder ownership and accountability for benefit delivery.
- Promote a benefits-led and data-driven culture across the program.
- Influence stakeholders to adopt consistent measurement and reporting practices.
- Work closely with the Organisational Change team to embed benefits into change and adoption activities.
- Ensure adoption metrics and business readiness activities support benefits realisation.
- Collaborate with project managers, business analysts, and delivery teams to ensure project outcomes directly support agreed business benefits.
- Monitor benefit dependencies across multiple project workstreams.
- Identify risks and issues that may impact benefits realisation, including data quality, business readiness, and user adoption.
- Escalate key risks and recommendations through governance forums, including Steering Committee (SteerCo) meetings.
- Ensure benefits remain aligned throughout changes in scope, priorities, or delivery timelines.
- Support ongoing business case tracking and investment assurance activities.
- Enterprise Benefits Register
- Benefits Realisation Framework
- Benefits Measurement Framework (KPIs, baselines, and target metrics)
- Executive Dashboards and Benefits Reporting
- Sponsor-approved Benefits Realisation Plan
- Steering Committee reporting and governance inputs
- Business case tracking and post-implementation benefits reporting
- Proven experience as a Benefits Realisation Manager, Benefits Lead, Portfolio Benefits Manager, or similar role on large-scale transformation programs.
- Experience delivering benefits management within complex Salesforce, CRM, digital transformation, or enterprise technology programs.
- Strong understanding of benefits realisation methodologies, business case management, and portfolio governance.
- Demonstrated experience developing benefits frameworks, KPIs, performance measures, and executive reporting.
- Ability to establish meaningful metrics where no existing measures currently exist.
- Strong analytical skills with experience interpreting data and presenting insights to senior executives.
- Excellent stakeholder engagement and facilitation skills, with the ability to influence senior business leaders and executive sponsors.
- Experience working closely with organisational change teams to link business adoption with measurable benefits.
- Strong governance, risk management, and reporting experience across complex program environments.
- Excellent communication, workshop facilitation, and relationship management skills.
- Experience working on Salesforce Student360, CRM, customer experience, or higher education transformation programs.
- Experience within higher education, government, or other large, complex organisations.
- Knowledge of project delivery methodologies such as Agile, Waterfall, or hybrid environments.
- Experience using reporting and visualisation tools such as Power BI, Tableau, or similar.
